TYPE:ServiceMODEL:JettaYEAR:2019
Average Score (367 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
This was a very efficient process working with Ron Parson, Emmanuel and Stuart
TYPE:ServiceMODEL:AtlasYEAR:2018
Well, we bought a 2018 Atlas new, it had 115,000 miles and VW serviced it regularly. Never once was there an issue with the engine. After our extended warranty ran out, shocker we took it in because of a vibration in the petal. VW stated that we need a new engine that will cost $13,000.00! We were told that they do not make this engine any more because it had so many issues. So, no we are not happy and will never buy another VW.
TYPE:ServiceMODEL:AtlasYEAR:2024
Alexis, who checked me in was very nice and informative, and Dalton the service tech was also very nice. I had two things that caused me not to give a 5 star rating. 1. The mileage on the ticket was incorrect. It showed 14,533 coming in but it should have been 14,923. 2. The high pitch wind whistling sound was heard by me and Dalton, the service tech, but the ticket says they heard no unusual wind noises. When I took a test drive with Dalton, I could hear the whistling sound and Dalton saif he thought he could hear it too. It was a bit faint this around (3rd visit to dealership since issue presented itself), but it could still be heard. I gave Dalton the VW tech bulleting number that addressed the same topic, (ts#66-1-01) but he said it did not apply to my year vehicle. If you search online for 2024 VW Atlas wind whistling noise issue you can find quite an extensive listing of the issue with some solutions mentioned. Perhaps we need to get someone else at the dealership, who can better hear a high pitch whistling noise, to ride with me to hear the noise. I am surprised that VW has not come up with a solution to this issue since it is so wide spread and discussed in online blogs, and addressed to some degree in the TS#66-18-01 bulleting from VW. This noise is quite evident between 45-60 mph, especially ona smooth quiet road. For the dealership to ride with me and say they think they can hear the whistle then state it was not heard or not unusual is kid of upsetting.
TYPE:ServiceMODEL:TiguanYEAR:2024
Very friendly environment and very friendly staff
TYPE:ServiceMODEL:JettaYEAR:2019
Desired work was correctly completed and within the promised time
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The crew was able to fit me in and schedule me for the next day when there was no available time during the rest of the week. I thank you very much.
TYPE:SalesMODEL:TiguanYEAR:2025
I did my homework online and made a decision on the vehicle I wished to purchase. From the initial phone call to my discussions with Marva regarding the vehicle particulars, cost and procedures for picking up the car went ever so smoothly. Chris's knowledge and competence with handling the paper work was very efficient, along with his explanation of the vehicle workings.
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Charles Yourse is definitely my go to guy when making a new purchase. I’ve dealt with him since 2014. So far I’ve purchased three vehicles from him. A 2014 GTI, a 2024 Tiguan, and now my 2025 GLI. He always strives to make the process as quick and easy as possible. Fantastic gentleman to work with. He is truly an asset to the Flow Auto Group.
TYPE:ServiceMODEL:PassatYEAR:2019
please try to reduce cost for maintenance works