Average Score (337 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

337 Ratings

4.8 Average

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  • Teresa W.04-15-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    I want to give Thanks to Marva and Emmanuel for the above and beyond experience during my purchase......I haven't purchased a car in over 17 years and my experience was an exceptional experience. Emmanuel was focused driven on my wants and needs within a specific vehicle I wanted and always reached out to make sure my family was updated on inventory he also made sure I got the vehicle I was satisfied with. Marva was very determined to make sure our process went smooth even though we didn't have the best experience with previous dealerships she gave us her time, attention, and she was very detailed about our additional options prior to purchase. I give 5 stars each visit they have always remained the same each time and never took their focus off our needs very, very, very satisfied on our experience!!!!!Thank you to the additional support and staff who also made our experience amazing they really have an amazing team 🤗

  • Jean E.04-14-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • William R.04-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Came into replace wiper blades and it took two hours. I didn’t ask for anything else but this.

  • Maureen A.04-13-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    Always greet me and get things going right away. So friendly

  • Jack H.04-11-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Reggie at the desk was fantastic, and the tech sent a super helpful & descriptive video. Also they got the issue resolved much faster than expected.

  • Elios T.04-10-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Car wasnt cleaned nor washed but the service was mentioned in the invoice. So they are claiming to have done something that actually didnt happen, this doesnt give me any kind of trust for the rest of the services provided.

  • Adam D.04-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Larry was great and the texts and service was fantastic.

  • Mark P.04-09-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

  • Carlos J.04-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Everything went right. Thanks to Larry from the repairs and loner so I could get to work.

  • Shawn H.04-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Great customer service, timely repairs, easy in-and-out...what more could you ask for?